Waiting for a page to be retrieved from a Microsoft Dynamics 365 server… in Outlook

Having installed the Dynamics 365 for Outlook addin, you may encounter the following error in the Outlook ribbon:

Dynamics 365 error in Outlook 2016

Waiting for a page to be retrieved from a Microsoft Dynamics 365 server
(in Dutch: Wachten op het ophalen van een pagina van een Microsoft Dynamics 365-server )

Dynamics 365 error in Outlook 2016

Solution
This error is most likely caused by a security patch from October 2017. To work around this issue, add the following registry setting.

For Microsoft Outlook 2016
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security]
“EnableRoamingFolderHomepages”=dword:00000002

Microsoft Outlook 2013:
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security]
“EnableRoamingFolderHomepages”=dword:00000002

Microsoft Outlook 2010:
[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security]
“EnableRoamingFolderHomepages”=dword:00000002

After adding the registry key, close Outlook and Skype for Business / Lync. Start Outlook. The issue should be solved.

More information on:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-addin/admin-guide/install

https://support.microsoft.com/en-us/help/4049314/microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

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