JWLibrary shows No Download Location Available

Recently I can no longer download audio and video with my JW Library app in Windows 10. The notification I received was “No download location available”.
I was still able to stream audio and video, but not download. If I clicked on the cloud icon, I did not get a download option.
When I went to the Settings of the JWLibrary app, I got the same message: “Download videos to No download location available”

jwlibrary no download location available

Fix No download location available in JW Library

The solution for JWLibrary’s No Download location available is to create the download folders manually. Here’s how:

  1. Open Windows File Explorer (Windows Key + E)
  2. Go to the music folder. Usually, you see this folder right under This PC. But if not, navigate to the default location. This normally is C:\Users\%yourname%\Music
  3. Create a new folder and name it JWLibrary. For some reason the app didn’t create this folder automatically, so you’re doing it by hand now.
    create jwlibrary folder
  4. Do this for the videos folder as well: Usually, the videos folder is folder right under This PC. But if not, check out C:\Users\%yourname%\Videos. Create a new folder and name it JWLibrary
  5. If the app is open, close it. Launch JWLibrary again. You should now be able to download audio fragments and videos.

Hope this helped you out. Feel free to leave a comment!

jwlibrary download video

Download JW Library

JW Library is the official app developed by Jehovah’s Witnesses. It includes books and brochures for Bible study, as well as Bible translations into multiple languages. JW Library is available in the Microsoft Store and you can download JW Library on Windows 10 for free from here: https://www.microsoft.com/en-us/p/jw-library/9wzdncrfj3b4

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david cleare

its still not working for me. i followed the instructions carefully


It worked! That was too easy XD

PDN Van Eyck

Thanks. I reinstalled JW Library. Then I had to reset Windows Explorer to show Libraries and I fixed the problem as suggested. Thank you.

Paul B

Could you tell me how to reset explorer to show library’s?

Victor Garfield

There’s an even easier solution for this problem. Click on Start->Settings->Privacy. Scroll all the way to the bottom on the Left hand side. Click on Videos. You’ll see JW Library is set to Off, along with other apps. If it’s greyed out Click on Change to access these apps. Or Just Click the button under Allow apps to access your videos library to On, and than click JW Library slider to On. That’s it very easy. You don’t have to pre-create any folders, as JW Library will do what it was supposed to do in creating the folder for you!


Thanks, this one fixed it for me.

Russel D

That instruction works. Thank very much

Jerry Denton

Victor……That was easy!!!!!
It worked!


Thanks you solved my problem


Worked great! Thank You!
Another thing i needed to do was use a different drive for the save location.
In order to do so:
-Follow the above instructions
-Right Click, Add to Library
-Add to Library (Audio) for the music
-Add to Library (Video) for the videos

Peter Bakker

I have the same issue except running Parrallels, tried every suggestion so far.
any more suggestions out there?


Same issue for me today, after years of running the app under Parallels and downloading videos with no issue. I don’t recommend deleting/reinstalling the app. It did nothing and now lost ability to play previously downloaded media.

In addition to all suggestions in this post, I updated all properties on all the relevant folders to ensure R/W for all users, I checked that all are Shared Folders and confirmed settings in both Parallels and Windows for folder access. And of course rebooted several times in between. Nothing works.


Here’s what finally did work…

In Parallels (v13.3.1), from Windows 10 menu bar, go to Actions, Configure, Sharing

Under Share Mac, I had “Share Mac User folders with Windows” selected

Under Configure, “Map these Mac folders to Windows” I had to deselect Music and Movies.

Restart Windows and the JW Library App and all worked once again.

Note: Because I deleted the app and reinstalled, JW Library will still not recognize previously downloaded files.


Thanks and great tip Ann!

It worked for me too.


Thank you so much! That is the ONLY thing that worked for me. Appreciate it sis!


Thank you very much posting this!

Jorge L Martinez

Is the meeting tab working for you?

Josue Vizcarra

Thank you this worked to Fix No download location available in JW Library, but I have a new issue. I cannot download any video or publication. When I open up JW Library the app won’t update (the purple dots keep moving) and The catalog date is set January 27, 2021. I’m using Parallels 16.5.0. Any suggestions?


I’m running that same version of Parallels but on an M1 Mac using Windows ARM, have the same issue, any fix?

Josue Vizcarra

@Evan I have not found a fix…I’m also running M1 Mac using Windows ARM. I’m able to import JWLibrary files, but I would like to download content right of JW Library. I will update you if I find a solution


Did you find a fix yet? I have the same version of Parallels but on an M1 Mac using Windows ARM.


Did you find a fix yet? I have the same version of Parallels but on an M1 Mac using Windows ARM.


Ann’s direction helped to get me the right download locations. However, I still can’t download anything (publications, videos or music). I did notice that in settings my catalog date is still listed as June 29, 2021 instead of today’s date. Does that mean there could be a problem with the JW Library app communicating with the internet? Any other ideas or advice would be appreciated. Thanks.


Same issue.. unable to download any PUBLICATIONS. This is unrelated to the “no download location” issue, as I can resolve that.

Filippo Internicola

I just installed Windows 11 and now it works!!!


I had the same problem on a M1 Mac running Windows 10 ARM thru Parallels (v. 16.5.1) I was not able to download any publications. After upgrading to Windows 11 JW library starts to work like a charm, you can check out the link bellow, this is the tutorial that I used to install Windows 11 on Parallels, hope that can help you out!


Filippo Internicola

I just installed Windows 11 too and now it works!!! Thanks!




Thanks a million Ann. Your suggestion saved me!


This WORKED..!!! Been struggling with this for over 2 weeks..!!


Maybe someone can now help me with this issue: When trying to play a video in full screen, the JW Library App crashes. I can at least download them all and play them, but as soon as I click the “full screen” link at the bottom right corner, the app hangs for a few seconds, and then crashes…
Any help or ideas would be appreciated…

Arthur Samuel

I found the solution to mine. I think it was a deletion I did in my ‘Movies &TV’ app in windows 10. I removed all the video folders and it affected my video download location in Jw library…… adding a video folder in the app(Movies &TV) fixed my problem in jw library


Thank u it works…


Hello. I although do not get this notification but i am unable to download videos and music I have had this problem for 6 months. I appreciate your suggestion that led me to the solution. I had separate JW Library files for music and video in my computer already. . In my Library app settings i found those location files there to. I clicked on my music file within settings of my JW library app and another location where files could be stored appeared and it was my external hard drive that was plugged into my PC.I store photos on… Read more »

Susan Arderne

I have tried this but it is still not working. I have cleared cache, reinstalled JW Library numerous times and I still cannot download video and audio files. It is still showing that there is no Download Location Available. Please can you help me?

Lloyd Stewart

Expanding on this topic: I’d like to be able to add videos to JW Library. (I use the latest version of the JW Library app on a Windows 10 computer) For instance, Br Splane, in a morning worship talk entitled, “We Serve The God Of True Prophecy,” gave a riveting explanation of Dan 9:26. Here’s the link to that talk: https://www.jw.org/finder?srcid=jwlshare&wtlocale=E&lank=pub-jwb-080_7_VIDEO And with that info, I can find that video in the JW Library Videos folder, named, “jwb-080_E_07_r720P” But what I would like to do is, within the Study Bible portion of the JW Library app, use the “Notes” function… Read more »


OK, concerning the JW Library app not being able to download publications, audio, and video for Study Bible. IF you have this issue with Windows 11 and the app sees the location just fine. Then you may need to revert back to Windows 10. I determine the issue is with Windows 11. I built a custom computer for a friend and installed Windows 11 Home and this problem popped up which is weird because I have Windows 11 Pro and the JW Library app works fine. How I determined the cause: I decided to do a clean install of Windows… Read more »

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