Printers are known to cause many malfunctions. The error message Error – Printing is no exception. It may appear on any vendor printer, Canon, HP, Epson, You will normally see this message in a print queue under Status, to the right of the Document Name.
If a print job is corrupt (this can have various causes), other print jobs will not be processed. To see if there are jobs in the print queue and if they have an error status, do the following:
- Click Start, click Settings, click Devices, click Printer & Scanners
Alternatively, you can search for Printers in the start menu and click on Printers & Scanners
- In the Printers & Scanners menu, click the printer you want to print to and choose Open queue
- In the printer queue you see all pending print jobs.
How to delete documents Error – Printing from the print queue
If there are documents stuck in the print queue with status Error – Printing, you must remove them to fix and get the printer going. To remove all documents from the queue, do the following:
- In the print queue, click Printer and click Cancel All Documents
- When prompted for Are you sure you want to cancel all documents for ‘YourPrinterName, click Yes
- Documents will probably hang in the print queue. When this is the case restart your computer
How to delete documents Error – Printing from the print queue that are really stuck?
If cancelling all documents and restarting your computer didn’t fix your issue, follow these steps to forcefully delete all documents from the print queue:
- Click Start, type services and click Services (App). This opens the Service window.
- In the Services window, right-click the Print Spooler service, and click Stop
- Open Windows Explorer, navigate to C:\Windows\System32\spool\printers
- Delete all files in this folder
- Go back to the Services window. Right-click the “Print Spooler” service, and click Start
The print queue of your printer is now empty. Try again to print the document. As a last resort, you may want to try to remove and re-add the printer to your computer. But that shouldn’t be necessary in this case. Although it reminds of a printing problem with error 0x8007007e which was also solved by reinstalling the printer driver (in some unorthodox way).